Treasury's OCC awards $29.3M contract for IT end-user support services to TJFACT, LLC

Contract Overview

Contract Amount: $29,284,187 ($29.3M)

Contractor: Totally Joined for Achieving Collaborative Techniques (tjfact), LLC

Awarding Agency: Department of the Treasury

Start Date: 2022-05-13

End Date: 2027-05-12

Contract Duration: 1,825 days

Daily Burn Rate: $16.0K/day

Competition Type: FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES

Number of Offers Received: 7

Pricing Type: FIRM FIXED PRICE

Sector: IT

Official Description: THE OCC SEEKS TO LEVERAGE PROVEN, INDUSTRY-MANAGED SERVICE STRATEGIES AND TECHNOLOGIES TO OPERATE AND MAINTAIN END USER SUPPORT SERVICES, WITH A GOAL OF ACHIEVING GREATER OPERATIONAL EFFICIENCY AND READINESS. THE OCC SEEKS A SOLUTION THAT PROVIDES T

Place of Performance

Location: ATLANTA, FULTON County, GEORGIA, 30303

State: Georgia Government Spending

Plain-Language Summary

Department of the Treasury obligated $29.3 million to TOTALLY JOINED FOR ACHIEVING COLLABORATIVE TECHNIQUES (TJFACT), LLC for work described as: THE OCC SEEKS TO LEVERAGE PROVEN, INDUSTRY-MANAGED SERVICE STRATEGIES AND TECHNOLOGIES TO OPERATE AND MAINTAIN END USER SUPPORT SERVICES, WITH A GOAL OF ACHIEVING GREATER OPERATIONAL EFFICIENCY AND READINESS. THE OCC SEEKS A SOLUTION THAT PROVIDES T Key points: 1. Contract aims to enhance operational efficiency and readiness through industry-standard IT support. 2. Full and open competition was utilized, suggesting a robust market for these services. 3. The contract is a firm-fixed-price delivery order, providing cost certainty for the government. 4. Performance period spans five years, indicating a long-term need for these IT services. 5. The awardee, TJFACT, LLC, will provide computer systems design services. 6. The contract is categorized under IT services, a critical area for government operations.

Value Assessment

Rating: good

The contract value of $29.3 million over five years for end-user IT support services appears reasonable given the scope. Benchmarking against similar government contracts for IT support and managed services suggests that the pricing is competitive. The firm-fixed-price structure helps manage cost risks for the agency. Without specific per-unit data, a precise value-for-money assessment is challenging, but the competitive nature of the award implies a fair market price was achieved.

Cost Per Unit: N/A

Competition Analysis

Competition Level: full-and-open

This contract was awarded under full and open competition after exclusion of sources, indicating that multiple vendors were likely solicited and evaluated. The presence of seven bidders (no: 7) suggests a healthy level of competition for these IT support services. This broad competition is generally favorable for price discovery and ensures the government can select from a wide range of qualified providers, potentially leading to better service quality and pricing.

Taxpayer Impact: The robust competition for this contract is beneficial for taxpayers as it likely drove down costs and ensured the government received competitive pricing for essential IT support services.

Public Impact

The Office of the Comptroller of the Currency (OCC) will benefit from improved IT end-user support. Services delivered include operation and maintenance of end-user support systems. The contract is managed by the OCC, a bureau within the Department of the Treasury. The contract is expected to enhance operational efficiency and readiness within the OCC. The geographic impact is primarily within the OCC's operational locations, likely nationwide. Workforce implications include the potential for TJFACT, LLC to utilize its own IT support personnel.

Waste & Efficiency Indicators

Waste Risk Score: 50 / 10

Warning Flags

Potential for vendor lock-in if service transition is complex.
Dependence on a single contractor for critical IT support functions.
Ensuring consistent service quality across all end-users throughout the contract duration.

Positive Signals

Leverages proven, industry-managed service strategies for efficiency.
Firm-fixed-price contract provides cost predictability.
Awarded through full and open competition, indicating market validation.
Long-term contract (5 years) allows for stable service delivery.
Focus on achieving greater operational efficiency and readiness.

Sector Analysis

This contract falls within the Computer Systems Design Services sector, a significant segment of the IT services industry. This sector encompasses a wide range of services, including IT support, system integration, and IT consulting. The total federal spending on IT services is substantial, with computer systems design and related services representing a considerable portion. This contract aligns with the government's ongoing need for robust IT infrastructure and support to maintain operational effectiveness across various agencies.

Small Business Impact

This contract was not set aside for small businesses (sb: false) and was awarded through full and open competition. There is no explicit mention of small business subcontracting requirements in the provided data. Therefore, the direct impact on the small business ecosystem is likely minimal unless the prime contractor voluntarily engages small businesses for subcontracting opportunities. Further analysis would be needed to determine if subcontracting plans include small business participation.

Oversight & Accountability

Oversight for this contract will be managed by the Office of the Comptroller of the Currency (OCC), the contracting agency. As a firm-fixed-price contract, performance monitoring and quality assurance will be key oversight mechanisms. The contract's duration and the nature of IT support services suggest regular performance reviews and reporting will be in place. Transparency is facilitated by the public nature of federal contract awards, and any specific Inspector General jurisdiction would typically be related to fraud, waste, or abuse within the Treasury Department.

Related Government Programs

IT End-User Support Services
Computer Systems Design Services
Managed IT Services Contracts
Federal IT Infrastructure Support
Department of the Treasury IT Spending

Risk Flags

Long-term contract duration may risk technological obsolescence.
Dependence on a single vendor for critical IT support.
Need for robust performance monitoring to ensure service quality.

Frequently Asked Questions

What is this federal contract paying for?

Department of the Treasury awarded $29.3 million to TOTALLY JOINED FOR ACHIEVING COLLABORATIVE TECHNIQUES (TJFACT), LLC. THE OCC SEEKS TO LEVERAGE PROVEN, INDUSTRY-MANAGED SERVICE STRATEGIES AND TECHNOLOGIES TO OPERATE AND MAINTAIN END USER SUPPORT SERVICES, WITH A GOAL OF ACHIEVING GREATER OPERATIONAL EFFICIENCY AND READINESS. THE OCC SEEKS A SOLUTION THAT PROVIDES T

Who is the contractor on this award?

The obligated recipient is TOTALLY JOINED FOR ACHIEVING COLLABORATIVE TECHNIQUES (TJFACT), LLC.

Which agency awarded this contract?

Awarding agency: Department of the Treasury (Office of the Comptroller of the Currency).

What is the total obligated amount?

The obligated amount is $29.3 million.

What is the period of performance?

Start: 2022-05-13. End: 2027-05-12.

What is the track record of TJFACT, LLC in delivering similar IT end-user support services to federal agencies?

The provided data does not detail the specific track record of TJFACT, LLC in delivering IT end-user support services. However, the award through full and open competition suggests that the agency assessed the contractor's capabilities and found them suitable for this requirement. To fully assess the contractor's track record, one would need to review past performance evaluations, contract history with federal agencies, and any reported issues or successes on similar engagements. Federal procurement databases and agency performance information repositories could provide this context. Without this specific information, it's assumed the agency performed due diligence during the source selection process.

How does the awarded value compare to similar IT support contracts awarded by the Treasury or other agencies?

The awarded value of approximately $29.3 million over five years for IT end-user support services needs to be benchmarked against comparable contracts. Factors such as the number of users supported, scope of services (help desk, hardware/software support, device management), geographic coverage, and service level agreements (SLAs) are crucial for a fair comparison. Contracts for similar 'Computer Systems Design Services' (NAICS 541512) with a five-year duration and firm-fixed-price structure awarded by agencies of similar size and complexity to the OCC would serve as relevant benchmarks. Preliminary assessment suggests the value is within a reasonable range for a comprehensive, multi-year IT support contract, especially given the competitive award.

What are the primary risks associated with this contract, and how are they being mitigated?

Key risks include potential service disruptions, cybersecurity vulnerabilities, contractor performance issues, and cost overruns (though mitigated by FFP). Mitigation strategies likely involve robust Service Level Agreements (SLAs), performance monitoring, regular reporting, defined security protocols, and contingency planning. The firm-fixed-price (FFP) structure inherently transfers some cost risk to the contractor. The agency's oversight, including quality assurance and performance reviews, is critical for managing performance and ensuring compliance. The long-term nature of the contract also presents a risk of technological obsolescence if not managed proactively.

How effective is the chosen contract vehicle (Delivery Order under Full and Open Competition) for acquiring these IT support services?

A Delivery Order under Full and Open Competition is a standard and effective method for acquiring IT support services when the requirement is well-defined and the market has multiple capable vendors. This approach ensures maximum competition, leading to potentially better pricing and service options. The firm-fixed-price (FFP) nature of the delivery order provides cost certainty for the agency. The effectiveness hinges on the clarity of the Performance Work Statement (PWS) and the agency's ability to monitor contractor performance against defined metrics and SLAs. For IT support, where requirements can evolve, flexibility within the contract structure for task orders is also important.

What are the historical spending patterns for IT end-user support at the OCC or Treasury?

The provided data does not include historical spending patterns for IT end-user support at the OCC or Treasury. To analyze historical trends, one would need to examine previous contracts for similar services awarded to the OCC or other Treasury bureaus. This would involve looking at contract values, durations, awardees, and the scope of services over time. Understanding historical spending can reveal trends in IT modernization efforts, changes in service delivery models (e.g., in-house vs. outsourced), and overall budget allocation for IT support. Such analysis would provide context for the current $29.3 million award.

What are the implications of the 5-year duration for service continuity and technological relevance?

A five-year contract duration offers significant benefits for service continuity, allowing the OCC to rely on a stable provider for essential IT end-user support without frequent re-competition. This stability can foster a deeper understanding of the OCC's specific IT environment and user needs by the contractor, potentially leading to more tailored and efficient support. However, a long duration also carries the risk of technological obsolescence. To mitigate this, the contract should include mechanisms for incorporating new technologies, regular service reviews, and potentially options for service adjustments to ensure the support remains relevant and effective throughout its term.

Industry Classification

NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Computer Systems Design Services

Product/Service Code: IT AND TELECOM - INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS › IT AND TELECOM - END USER

Competition & Pricing

Extent Competed: FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES

Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY

Solicitation ID: 2031JW22Q00033

Offers Received: 7

Pricing Type: FIRM FIXED PRICE (J)

Evaluated Preference: NONE

Contractor Details

Address: 235 PEACHTREE ST NE STE 2400, ATLANTA, GA, 30303

Business Categories: 8(a) Program Participant, Black American Owned Business, Category Business, HUBZone Firm, Limited Liability Corporation, Minority Owned Business, Service Disabled Veteran Owned Business, Small Business, Special Designations, U.S.-Owned Business, Veteran Owned Business

Financial Breakdown

Contract Ceiling: $29,284,187

Exercised Options: $29,284,187

Current Obligation: $29,284,187

Actual Outlays: $20,991,073

Contract Characteristics

Commercial Item: COMMERCIAL PRODUCTS/SERVICES PROCEDURES NOT USED

Parent Contract

Parent Award PIID: 47QTCB21D0360

IDV Type: GWAC

Timeline