Commerce awards $26.6M for Customer Interaction Platform Support to Steampunk, Inc
Contract Overview
Contract Amount: $26,654,606 ($26.7M)
Contractor: Steampunk, Inc.
Awarding Agency: Department of Commerce
Start Date: 2024-12-30
End Date: 2026-08-09
Contract Duration: 587 days
Daily Burn Rate: $45.4K/day
Competition Type: FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES
Number of Offers Received: 3
Pricing Type: LABOR HOURS
Sector: IT
Official Description: CUSTOMER INTERACTION PLATFORM SUPPORT SERVICES AND PRODUCT SUPPORT (CIPSSAPS)
Place of Performance
Location: MCLEAN, FAIRFAX County, VIRGINIA, 22102
State: Virginia Government Spending
Plain-Language Summary
Department of Commerce obligated $26.7 million to STEAMPUNK, INC. for work described as: CUSTOMER INTERACTION PLATFORM SUPPORT SERVICES AND PRODUCT SUPPORT (CIPSSAPS) Key points: 1. Contract value of $26.6M over approximately 2 years. 2. Steampunk, Inc. is the sole awardee. 3. Potential risk associated with limited competition. 4. Services fall under 'Other Computer Related Services' NAICS code.
Value Assessment
Rating: fair
The contract is a delivery order with a total value of $26.6M. Pricing is based on labor hours, making direct comparison difficult without detailed labor rates and hours. The award amount seems reasonable for specialized IT support services over a multi-year period.
Cost Per Unit: N/A
Competition Analysis
Competition Level: limited
The contract was awarded under 'FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES', indicating a limited competition approach. This method may not have explored all potential sources, potentially impacting price discovery and value for money.
Taxpayer Impact: Taxpayer funds are utilized for IT support services. The limited competition may result in a higher cost than a fully open competition, though specific details are needed to confirm.
Public Impact
Ensures continued operation of critical customer interaction platforms for the USPTO. Supports patent and trademark application processes, impacting businesses and inventors. Potential for innovation and improved user experience through platform support.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Limited competition
- Labor hour pricing
- Sole awardee
Positive Signals
- Supports critical USPTO functions
- Clear contract duration
Sector Analysis
This contract falls within the IT services sector, specifically 'Other Computer Related Services'. The value is moderate for a multi-year IT support contract, especially for a government agency like the USPTO.
Small Business Impact
The contract was not awarded to a small business. There is no indication of subcontracting opportunities for small businesses within the provided data.
Oversight & Accountability
Oversight will be managed by the Department of Commerce, specifically the U.S. Patent and Trademark Office. Accountability for service delivery and performance rests with Steampunk, Inc. and the contracting officer.
Related Government Programs
- Other Computer Related Services
- Department of Commerce Contracting
- U.S. Patent and Trademark Office Programs
Risk Flags
- Potential for overpayment due to labor hour pricing.
- Risk of vendor lock-in with limited competition.
- Dependence on a single vendor for critical support.
- Lack of small business participation.
Tags
other-computer-related-services, department-of-commerce, va, delivery-order, 10m-plus
Frequently Asked Questions
What is this federal contract paying for?
Department of Commerce awarded $26.7 million to STEAMPUNK, INC.. CUSTOMER INTERACTION PLATFORM SUPPORT SERVICES AND PRODUCT SUPPORT (CIPSSAPS)
Who is the contractor on this award?
The obligated recipient is STEAMPUNK, INC..
Which agency awarded this contract?
Awarding agency: Department of Commerce (U.S. Patent and Trademark Office).
What is the total obligated amount?
The obligated amount is $26.7 million.
What is the period of performance?
Start: 2024-12-30. End: 2026-08-09.
What specific services are included under 'Customer Interaction Platform Support Services and Product Support'?
The specific services likely encompass technical support, maintenance, troubleshooting, and potentially upgrades for the platforms used by the USPTO to interact with customers. This could include help desk functions, system administration, and ensuring the availability and performance of these critical systems.
How was the pricing determined if it's based on labor hours and limited competition?
Pricing based on labor hours typically involves pre-negotiated hourly rates for different labor categories. In a limited competition, these rates might be negotiated with the selected vendor, potentially influenced by historical data or market research, but without the full benefit of competitive bidding from multiple sources.
What is the potential impact of 'limited competition' on the effectiveness of the support provided?
Limited competition might reduce the incentive for the awarded vendor to innovate or provide exceptionally high levels of service, as there are fewer alternatives for the government. However, if Steampunk, Inc. is a highly specialized provider, the effectiveness could still be high due to their expertise.
Industry Classification
NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Other Computer Related Services
Product/Service Code: IT AND TELECOM - INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS › IT AND TELECOM - APLLICATIONS
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES
Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY
Solicitation ID: 1333BJ25Q00280003
Offers Received: 3
Pricing Type: LABOR HOURS (Z)
Evaluated Preference: NONE
Contractor Details
Address: 1753 PINNACLE DR STE 900, MCLEAN, VA, 22102
Business Categories: Category Business, Corporate Entity Not Tax Exempt, Small Business, Special Designations, U.S.-Owned Business
Financial Breakdown
Contract Ceiling: $66,406,460
Exercised Options: $26,654,606
Current Obligation: $26,654,606
Contract Characteristics
Commercial Item: COMMERCIAL PRODUCTS/SERVICES
Cost or Pricing Data: NO
Parent Contract
Parent Award PIID: 1333BJ21D00280005
IDV Type: IDC
Timeline
Start Date: 2024-12-30
Current End Date: 2026-08-09
Potential End Date: 2029-08-09 00:00:00
Last Modified: 2026-03-24
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