Commerce Dept. Awards $14.6M Contact Center Services Contract to General Dynamics IT
Contract Overview
Contract Amount: $14,607,011 ($14.6M)
Contractor: General Dynamics Information Technology, Inc.
Awarding Agency: Department of Commerce
Start Date: 2023-11-01
End Date: 2026-08-31
Contract Duration: 1,034 days
Daily Burn Rate: $14.1K/day
Competition Type: FULL AND OPEN COMPETITION
Pricing Type: FIRM FIXED PRICE
Sector: IT
Official Description: ES NON-HR CONTACT CENTER - CONTACTS
Place of Performance
Location: WASHINGTON, DISTRICT OF COLUMBIA County, DISTRICT OF COLUMBIA, 20230
Plain-Language Summary
Department of Commerce obligated $14.6 million to GENERAL DYNAMICS INFORMATION TECHNOLOGY, INC. for work described as: ES NON-HR CONTACT CENTER - CONTACTS Key points: 1. Contract Value: $14.6 million over approximately 3 years. 2. Competition: Awarded under full and open competition. 3. Risk: Firm Fixed Price contract type mitigates cost overrun risk. 4. Sector: Information Technology (Custom Computer Programming Services).
Value Assessment
Rating: good
The contract value of $14.6 million for approximately 3 years appears reasonable for custom computer programming services. Benchmarking against similar government contracts for contact center technology and support would provide a more precise assessment.
Cost Per Unit: N/A
Competition Analysis
Competition Level: full-and-open
The contract was awarded using full and open competition, indicating a robust price discovery process. The BPA Call award mechanism suggests it was sourced from an existing contract vehicle, potentially streamlining the process.
Taxpayer Impact: The use of full and open competition aims to ensure taxpayer funds are used efficiently by fostering a competitive environment for service providers.
Public Impact
Ensures continued operation of essential contact center services for the Department of Commerce. Supports government-citizen interaction and information dissemination. Provides employment opportunities within the IT services sector.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Potential for vendor lock-in if not managed effectively.
- Reliance on a single vendor for critical contact center functions.
Positive Signals
- Firm Fixed Price contract provides cost certainty.
- Full and open competition promotes market-based pricing.
- Long-term contract allows for stable service delivery.
Sector Analysis
This contract falls within the IT services sector, specifically custom computer programming. Spending in this area is significant across government agencies for maintaining and upgrading technological infrastructure and citizen-facing services.
Small Business Impact
The data does not indicate any specific set-asides for small businesses. While General Dynamics IT is a large business, the initial competition may have allowed for subcontracting opportunities, though this is not explicitly stated.
Oversight & Accountability
The award was made under a BPA Call, suggesting it leverages an existing contract vehicle. Oversight will be crucial to ensure performance standards are met and the contract remains aligned with agency needs throughout its term.
Related Government Programs
- Custom Computer Programming Services
- Department of Commerce Contracting
- Office of the Secretary Programs
Risk Flags
- Potential for scope creep if requirements are not clearly defined.
- Dependence on a single contractor for critical services.
- Need for robust contract management to ensure performance.
- Risk of vendor lock-in impacting future competition.
Tags
custom-computer-programming-services, department-of-commerce, dc, bpa-call, 10m-plus
Frequently Asked Questions
What is this federal contract paying for?
Department of Commerce awarded $14.6 million to GENERAL DYNAMICS INFORMATION TECHNOLOGY, INC.. ES NON-HR CONTACT CENTER - CONTACTS
Who is the contractor on this award?
The obligated recipient is GENERAL DYNAMICS INFORMATION TECHNOLOGY, INC..
Which agency awarded this contract?
Awarding agency: Department of Commerce (Office of the Secretary).
What is the total obligated amount?
The obligated amount is $14.6 million.
What is the period of performance?
Start: 2023-11-01. End: 2026-08-31.
What specific services are included under 'ES NON-HR CONTACT CENTER - CONTACTS' and how do they align with the Department of Commerce's mission?
The contract likely covers the operation, maintenance, and potentially enhancement of contact center infrastructure and services used by the Department of Commerce for various non-HR related citizen and internal inquiries. This could include help desks, information lines, or technical support, directly supporting the agency's ability to interact with the public and facilitate its operational functions.
How does the firm fixed price structure impact the government's ability to adapt to evolving contact center technologies or requirements during the contract period?
A firm fixed price contract offers cost certainty but can limit flexibility. If new technologies or significant requirement changes arise, modifications may be necessary, potentially leading to change order negotiations. The government might need to carefully manage scope and consider future contract actions to incorporate advancements.
What performance metrics are in place to ensure the effectiveness and efficiency of the contact center services provided by General Dynamics IT?
While not detailed in the provided data, effective contracts typically include Service Level Agreements (SLAs) with measurable metrics such as call answer times, resolution rates, customer satisfaction scores, and system uptime. Regular performance reviews would be essential to monitor adherence to these metrics and ensure the contractor is meeting expectations.
Industry Classification
NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Custom Computer Programming Services
Product/Service Code: IT AND TELECOM - INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS › IT AND TELECOM - END USER
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION
Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY
Pricing Type: FIRM FIXED PRICE (J)
Evaluated Preference: NONE
Contractor Details
Parent Company: General Dynamics Corp
Address: 3150 FAIRVIEW PARK DR STE 100, FALLS CHURCH, VA, 22042
Business Categories: Category Business, Corporate Entity Not Tax Exempt, Not Designated a Small Business, Special Designations, U.S.-Owned Business
Financial Breakdown
Contract Ceiling: $15,851,757
Exercised Options: $15,224,050
Current Obligation: $14,607,011
Actual Outlays: $899,591
Contract Characteristics
Commercial Item: COMMERCIAL PRODUCTS/SERVICES
Parent Contract
Parent Award PIID: 1331L523A13ES0071
IDV Type: BPA
Timeline
Start Date: 2023-11-01
Current End Date: 2026-08-31
Potential End Date: 2026-08-31 00:00:00
Last Modified: 2026-02-17
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