Peace Corps Spends $29.4M on IT Support Services with Digitalibiz, LLC
Contract Overview
Contract Amount: $29,359,664 ($29.4M)
Contractor: Digitalibiz, LLC
Awarding Agency: Peace Corps
Start Date: 2018-09-27
End Date: 2023-09-30
Contract Duration: 1,829 days
Daily Burn Rate: $16.1K/day
Competition Type: FULL AND OPEN COMPETITION
Number of Offers Received: 3
Pricing Type: LABOR HOURS
Sector: IT
Official Description: PRODUCTION, OPERATIONS AND INFRASTRUCTURE SUPPORT SERVICES
Place of Performance
Location: WASHINGTON, DISTRICT OF COLUMBIA County, DISTRICT OF COLUMBIA, 20526
Plain-Language Summary
Peace Corps obligated $29.4 million to DIGITALIBIZ, LLC for work described as: PRODUCTION, OPERATIONS AND INFRASTRUCTURE SUPPORT SERVICES Key points: 1. The contract awarded to Digitalibiz, LLC for IT support services totals $29.4 million. 2. The contract was awarded under full and open competition. 3. The primary risk is the potential for cost overruns or service degradation over the contract's duration. 4. The sector is Information Technology, specifically Other Computer Related Services.
Value Assessment
Rating: fair
The contract's value of $29.4 million over five years suggests a moderate annual spend. Benchmarking against similar IT support contracts requires more granular data on service scope and labor mix, but the overall value appears within a reasonable range for comprehensive support.
Cost Per Unit: N/A
Competition Analysis
Competition Level: full-and-open
The contract was awarded through full and open competition, indicating a competitive bidding process. This method generally promotes price discovery and ensures fair market value is obtained, though specific pricing details are not provided.
Taxpayer Impact: Taxpayer funds are utilized for essential IT infrastructure and operational support, aiming for efficient service delivery within the Peace Corps.
Public Impact
Ensures continued operation of critical IT systems for the Peace Corps. Supports personnel in their mission delivery through reliable technology. Potential for job creation within the IT services sector.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Lack of specific performance metrics.
- Potential for scope creep.
- Dependence on a single vendor for critical services.
Positive Signals
- Awarded under full and open competition.
- Long-term contract provides stability.
- Supports a government agency's mission.
Sector Analysis
The IT services sector is highly competitive, with numerous providers offering a wide range of support. Benchmarks for similar contracts vary significantly based on the complexity of services, geographic location, and specific technologies supported.
Small Business Impact
The contract was awarded to Digitalibiz, LLC, and there is no indication that small businesses were specifically involved as subcontractors or prime contractors in this award.
Oversight & Accountability
Oversight is likely managed by the Peace Corps' contracting officers and program managers to ensure service delivery aligns with contract requirements and performance standards.
Related Government Programs
- Other Computer Related Services
- Peace Corps Contracting
- Peace Corps Programs
Risk Flags
- Vendor Lock-in
- Service Level Agreement (SLA) Deficiencies
- Cybersecurity Risks
- Cost Overruns
- Inadequate Performance Monitoring
Tags
other-computer-related-services, peace-corps, dc, bpa-call, 10m-plus
Frequently Asked Questions
What is this federal contract paying for?
Peace Corps awarded $29.4 million to DIGITALIBIZ, LLC. PRODUCTION, OPERATIONS AND INFRASTRUCTURE SUPPORT SERVICES
Who is the contractor on this award?
The obligated recipient is DIGITALIBIZ, LLC.
Which agency awarded this contract?
Awarding agency: Peace Corps (Peace Corps).
What is the total obligated amount?
The obligated amount is $29.4 million.
What is the period of performance?
Start: 2018-09-27. End: 2023-09-30.
What specific IT services are included in this contract, and how do they align with the Peace Corps' operational needs?
The contract covers 'Other Computer Related Services' (NAICS 541519), which is broad. Specific services likely include IT help desk support, network maintenance, system administration, and potentially software/hardware support. Alignment with Peace Corps needs would depend on the detailed statement of work, ensuring it addresses their global IT infrastructure and user support requirements effectively.
What are the key performance indicators (KPIs) used to measure the contractor's performance and ensure value for money?
Key performance indicators are crucial for assessing contractor performance and value. Without the detailed contract, specific KPIs are unknown. However, typical metrics for IT support services include response times for help desk tickets, system uptime percentages, resolution rates, and user satisfaction scores. Effective KPIs ensure accountability and service quality.
How does the Peace Corps ensure cost-effectiveness and prevent potential overspending throughout the contract's duration?
Cost-effectiveness is typically managed through competitive bidding, fixed-price elements where possible, and regular performance reviews against established benchmarks. The Peace Corps would likely monitor labor hours, resource utilization, and compare actual costs against budgeted amounts. Periodic re-negotiations or contract modifications might also be used to adjust scope or pricing if market conditions change.
Industry Classification
NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Other Computer Related Services
Product/Service Code: IT AND TELECOM - INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS › ADP AND TELECOMMUNICATIONS
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION
Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY
Offers Received: 3
Pricing Type: LABOR HOURS (Z)
Evaluated Preference: NONE
Contractor Details
Address: 9210 CORPORATE BLVD STE 410, ROCKVILLE, MD, 20850
Business Categories: Asian Pacific American Owned Business, Category Business, Corporate Entity Not Tax Exempt, Minority Owned Business, Not Designated a Small Business, Self-Certified Small Disadvantaged Business, Small Business, Special Designations, Subchapter S Corporation, U.S.-Owned Business
Financial Breakdown
Contract Ceiling: $32,632,913
Exercised Options: $29,359,664
Current Obligation: $29,359,664
Actual Outlays: $35,436,205
Contract Characteristics
Commercial Item: COMMERCIAL PRODUCTS/SERVICES
Parent Contract
Parent Award PIID: PC189003
IDV Type: BPA
Timeline
Start Date: 2018-09-27
Current End Date: 2023-09-30
Potential End Date: 2023-09-30 00:00:00
Last Modified: 2024-02-12
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