DoD's $18.5M Patient Appointing Services Contract Awarded to Humana Government Business Inc
Contract Overview
Contract Amount: $18,521,364 ($18.5M)
Contractor: Humana Government Business Inc
Awarding Agency: Department of Defense
Start Date: 2010-12-01
End Date: 2015-11-30
Contract Duration: 1,825 days
Daily Burn Rate: $10.1K/day
Competition Type: FULL AND OPEN COMPETITION
Number of Offers Received: 8
Pricing Type: FIRM FIXED PRICE
Sector: Healthcare
Official Description: PATIENT APPOINTING SERVICES FOR PUGET SOUND MULTI-SERVICE MARKET
Place of Performance
Location: JOINT BASE LEWIS MCCHORD, PIERCE County, WASHINGTON, 98431
Plain-Language Summary
Department of Defense obligated $18.5 million to HUMANA GOVERNMENT BUSINESS INC for work described as: PATIENT APPOINTING SERVICES FOR PUGET SOUND MULTI-SERVICE MARKET Key points: 1. Contract value of $18.5M over 5 years. 2. Awarded under full and open competition. 3. Potential risks include service continuity and quality assurance. 4. Sector: Healthcare administrative services.
Value Assessment
Rating: fair
The contract value of $18.5M over five years averages $3.7M annually. Benchmarking against similar administrative service contracts is difficult without more specific service details, but this appears to be a moderate-sized award for the scope.
Cost Per Unit: N/A
Competition Analysis
Competition Level: full-and-open
The contract was awarded using full and open competition, suggesting a robust price discovery process. This method typically leads to competitive pricing as multiple vendors had the opportunity to bid.
Taxpayer Impact: Awarded under full and open competition, the pricing is likely optimized, minimizing unnecessary taxpayer expenditure for these administrative services.
Public Impact
Ensures continuity of patient appointment services for military personnel and their families. Supports the operational efficiency of Puget Sound healthcare facilities. Potential impact on patient access and satisfaction depending on service provider performance.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Lack of specific performance metrics in provided data.
- Potential for service disruptions if vendor performance degrades.
- Dependence on a single vendor for critical administrative functions.
Positive Signals
- Awarded through full and open competition.
- Long-term contract provides stability for service delivery.
- Fixed-price contract limits cost overruns.
Sector Analysis
This contract falls within the Healthcare administrative services sector, specifically focusing on office administrative services (NAICS 561110). Spending in this area supports the efficient operation of healthcare facilities, ensuring patient access to care.
Small Business Impact
The data indicates this contract was not set aside for small businesses and was awarded under full and open competition. Therefore, small businesses were likely not the primary focus of this specific award, though they may be subcontractors.
Oversight & Accountability
Oversight would typically involve regular performance reviews by the Department of the Army to ensure Humana Government Business Inc. meets contractual obligations and service level agreements.
Related Government Programs
- Office Administrative Services
- Department of Defense Contracting
- Department of the Army Programs
Risk Flags
- Potential for service quality degradation over the contract term.
- Dependence on a single vendor for critical patient access functions.
- Lack of detailed performance metrics in the provided data.
- Risk of scope creep or unmanaged changes impacting cost and delivery.
Tags
office-administrative-services, department-of-defense, wa, delivery-order, 10m-plus
Frequently Asked Questions
What is this federal contract paying for?
Department of Defense awarded $18.5 million to HUMANA GOVERNMENT BUSINESS INC. PATIENT APPOINTING SERVICES FOR PUGET SOUND MULTI-SERVICE MARKET
Who is the contractor on this award?
The obligated recipient is HUMANA GOVERNMENT BUSINESS INC.
Which agency awarded this contract?
Awarding agency: Department of Defense (Department of the Army).
What is the total obligated amount?
The obligated amount is $18.5 million.
What is the period of performance?
Start: 2010-12-01. End: 2015-11-30.
What is the specific scope of 'Patient Appointing Services' and how does it align with the average cost per patient or appointment?
The provided data lacks specifics on the exact scope of 'Patient Appointing Services.' Without details on the volume of appointments, types of services rendered (e.g., scheduling, reminders, rescheduling), or the patient population served, it's impossible to accurately benchmark the per-unit cost or assess value for money effectively.
What are the key performance indicators (KPIs) for this contract, and what are the penalties for non-performance?
The provided data does not include specific Key Performance Indicators (KPIs) or details on penalties for non-performance. Effective oversight would require clearly defined KPIs related to appointment scheduling efficiency, patient satisfaction, and system uptime, along with contractual remedies for failure to meet these standards.
How does the performance of Humana Government Business Inc. on this contract compare to industry benchmarks for similar healthcare administrative services?
Benchmarking Humana Government Business Inc.'s performance requires access to specific metrics like appointment success rates, wait times for scheduling, and patient feedback. Without these granular data points, a direct comparison to industry benchmarks for healthcare administrative services is not feasible based solely on the contract award information.
Industry Classification
NAICS: Administrative and Support and Waste Management and Remediation Services › Office Administrative Services › Office Administrative Services
Product/Service Code: SUPPORT SVCS (PROF, ADMIN, MGMT) › ADMINISTRATIVE SUPPORT SERVICES
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION
Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY
Solicitation ID: W81K0409R0012
Offers Received: 8
Pricing Type: FIRM FIXED PRICE (J)
Evaluated Preference: NONE
Contractor Details
Parent Company: Humana Inc.
Address: 500 WEST MAIN STREET, LOUISVILLE, KY, 40202
Business Categories: Category Business, Corporate Entity Not Tax Exempt, Not Designated a Small Business, Special Designations, U.S.-Owned Business
Financial Breakdown
Contract Ceiling: $18,521,364
Exercised Options: $18,521,364
Current Obligation: $18,521,364
Contract Characteristics
Commercial Item: COMMERCIAL ITEM
Cost or Pricing Data: NO
Parent Contract
Parent Award PIID: W81K0411D0004
IDV Type: IDC
Timeline
Start Date: 2010-12-01
Current End Date: 2015-11-30
Potential End Date: 2015-11-30 00:00:00
Last Modified: 2022-04-08
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